24 hour call out service from all offices:

Bristol: 01173 703 381 Cardiff: 02920 024 122 Cwmbran: 01633 864 784 Gloucester: 01452 225131 Newport: 01633 740 741

24 hour call out service from all offices:
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Privacy Policy

Total Home UK Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

Joanne Pritchard is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Unit 8, Hill Street Industrial Estate, Cmwbran, NP44 7PG For all data matters contact Joanne Pritchard on 01633 740741

  1. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

Invoicing – Sage accounts

Google Calendar (for appointments)

Index cards for planned servicing

For further information and to enquire further about our Privacy and GDPR policies please contact Joanne on the number above or via our Contact Us page.